Refund policy

7-day exchanges

We want your ELOVIA piece to fit you perfectly. If it doesn't, you can exchange it for a different length or for another piece within 7 days of delivery.

How to exchange

Email us at shop@elovia-ae.com or DM us on Instagram @eloviadesign within 7 days of receiving your order, with your order number and the length or piece you would like instead.
We will send you the return details. Please send the piece back to us in Dubai within 7 days of contacting us.
Once it arrives, we inspect it. If it is in the same condition you received it, we send your new piece out.

Condition

To be exchanged, the piece must be unworn, unwashed and unaltered, free of perfume, makeup and marks, with all tags attached, and returned with everything it came with (including the matching hijab, and the slip for The Amethyst Abaya) in its original packaging. If it does not meet these conditions, we will send it back to you.

No returns or refunds

ELOVIA pieces are made by hand in small, limited batches, so we do not offer returns or refunds. Exchanges are subject to availability. If the length or piece you want has sold out, we will help you choose another.

Help choosing your length

Every piece comes in four lengths: 52, 54, 56 and 58 inches, measured from shoulder to hem. The size guide shows which length suits your height. If you are between sizes or unsure, message us before you order and we will help you choose.