Terms of service

Overview

This website is operated by ELOVIA, based in Dubai, United Arab Emirates. By visiting the site or placing an order, you agree to these terms.

Our pieces

Each ELOVIA piece is handmade in small, limited batches. We photograph our pieces as accurately as we can, but colours may look slightly different depending on your screen. Availability is limited and lengths may sell out.

Prices and payment

Prices are set in UAE dirhams (AED). Where we show prices in another currency, they are converted for your convenience and the final amount is shown at checkout. Duties and import taxes are included. Payment is taken securely at checkout through Shopify.

Orders

We may decline or cancel an order, for example if a piece is no longer available or there is an error in pricing. If we cancel an order you have paid for, you will receive a full refund.

Shipping, exchanges and returns

Delivery is covered by our Shipping policy. Pieces can be exchanged within 7 days of delivery if they are in the same condition you received them. We do not offer returns or refunds. See our Exchange policy.